General
TnC Domain Management LLC d.b.a. ResellerChoice ("Company" or "RC") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service). Use of RC's Service constitutes acceptance and agreement to company's AUP (Authorized Usage Policy) as well as RC's TOS (Terms of Service).
Company may modify this Agreement from time to time, with or without notice, and your continued participation in the Program after such modification shall be deemed to be your acceptance of any such modification. Modifications to the AUP & TOS shall not be grounds for early contract termination or non-payment. It is your responsibility to check this Terms and Conditions page regularly to determine whether this Agreement has been modified. If you do not agree to any modification of this Agreement, you must immediately cease participation in the Program.
By activating your account with RC, you agree to the above policies and disclaimer. Upon requesting an account, you are required to accept the terms listed in our TOS and AUP.
Billing - Reseller Accounts and VPS accounts
Payments may be made via check, money order, PayPal and Credit Card. You will be responsible for paying your invoice on time each month.
Charges shall commence to accrue on the date that ResellerChoice provides login information to Customer. Payments are due on the anniversary date of the month for that month's service. Any additional charges, including, but not limited to, any late fees and any usage-based charges, including, but not limited to, bandwidth overages, shall be invoiced in arrears and shall appear on the monthly invoices for Services and Products or separate invoices.
RC reserves the right to lock any account after delinquent payments or failure to make payment arrangements 15 days after your invoice is due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
RC reserves the right to remove and permanently erase any data on live systems as well as backup servers if payment has not been secured within 45 days of the due date on the oldest invoice in the account.
Schedule of Fees
Charge back fee -Credit cards transactions that are charged back by the customer will incur a $30.00 fee
Declined Credit Cards - Credit cards that are declined for any reason are subject to a $1.00 declination fee.
Bounced Check fee - $15.00 per instance
Termination of Service
The customer reserves the right to cancel service with the provider at any time during a billing term. Cancellations will occur at the end of the current billing cycle.
Cancellations must be requested via the control panel ticket system. Cancellations over the telephone and informal email are not accepted.
Company reserves the right to terminate your service for any action deemed unacceptable by our AUP (Authorized Usage Policy).
You understand and agree that RC shall be the sole determiner in cases of suspected abuse, fraud, or violation of its rules and any decision it makes relating to termination of membership (including cancellation of commissions) shall be final and binding.
Promotions and Free trials
Unless otherwise specified, all promotional codes and free trials are one per customer.
Any attempt to circumvent this rule by signing up with different names, Ips or addresses will result in the immediate cancellation of all services signed up by that user.
We reserve the right to suspend any promotion or free trial at any time.
Refusal of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion.
Quality of Service
Please review our Service Level Agreement guarantees.
Maintenance
Company designates time periods ("scheduled maintenance windows") during which it may limit or suspend the availability of the service to perform necessary maintenance or upgrades. Company will provide notice via electronic mail to customer of scheduled maintenance.
Support
RC provides technical support to our subscribers via control panel ticket system, email and live chat. RC provides support related to your services or account physical functioning. Company does not offer technical support for application specific issues such as asp, asp.net, php, Perl programming (scripting errors), html or any other such issue.
Security
Payment Gateways - RC provides its customers with access to real time payment gateways. You will use these gateways at your own risk. ResellerChoice will not be held liable for processing credit cards or taking online payments directly or indirectly using our equipment or any gains or losses incurred by using them. Please make sure to keep all your data in a secure location.
Customer Security Obligation - The customer is expected to maintain a secure password consisting of at least 8 characters, a mixture of numbers, special characters and mixed-case letters.
Indemnification
Customer agrees to indemnify and hold harmless RC against losses, claims, damages, liabilities, penalties, actions, proceedings or judgments to which an indemnified party may become subject and which losses arise out of, or relate to this agreement or customer's use of the services, and will reimburse an indemnified party for all legal and other expenses, including reasonable attorneys' fees incurred by such indemnified party in connection with investigating, defending or settling any loss whether or not in connection with pending or threatened litigation in which such indemnified party is a party.
Disclaimer
RC cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by company are resold. Thus, certain equipment, routing, software, and programming used by RC are not directly owned or written by RC. Moreover, RC holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as company sees fit.
Unlimited Policy
RC may offer services with "unlimited" quotas. You are free to host as many domains or sites as needed, provided that usage does not waste resources, degrade system performance, or violate our Acceptable Use Policy (AUP). We will start you off with a soft limit of 100 domains. If you need more, you may request additional domains at no charge. Hosting space is intended solely for website-related files. Using hosting space as backup storage, file archives, or general data storage is not permitted. If we determine that a client’s usage is placing an excessive load on resources or being used in a manner outside of intended purposes, we will work with them to find a more suitable solution rather than immediately terminating the account. In cases where excessive usage continues without remediation, additional fees may apply to cover excess resource consumption.
